Let's get you
back to the music.

Use the email address and sign-in method you used when creating your Aurtiz account. If you signed up with Google or Apple, choose that same option again.

For an email-and-password account, choose the password reset option on the sign-in screen and check your inbox and spam folder. If you still need help, email [email protected] with the email address associated with your account.

In the mobile app, open your profile and choose Edit profile. Artists and producers can also manage their creator profile through their workspace on the Aurtiz website.

Visit our account deletion page for the available steps, including how to request help if you cannot sign in. Deleting the app does not delete your Aurtiz account.

If you have a store subscription, manage future renewals through Apple or Google Play as well. You can read our Privacy Policy or contact [email protected] with a privacy question.

Make sure you are signed in to the Aurtiz account used for the purchase. For an App Store or Google Play purchase, use the same store account too. Open Plans and choose Restore purchases, or Check purchase if that option appears.

If the purchase is still awaiting verification, avoid buying again. Email us the purchase date, store or payment provider, receipt or order reference, and the exact message shown in Aurtiz. Remove payment details before attaching a receipt.

Manage your subscription with the provider that billed you. Check your receipt if you are unsure which provider you used.

• Apple: On iPhone, open Settings → your name → Subscriptions → Aurtiz. See Apple's subscription instructions.
• Google Play: Open Play Store → your profile → Payments & subscriptions → Subscriptions → Aurtiz. See Google Play's subscription instructions.
• Aurtiz website: Sign in to the account used for your purchase and open your workspace's billing settings. Contact us if you cannot access them.

Uninstalling Aurtiz does not cancel a subscription. Check the confirmation and expiry date shown by your billing provider.

For an Apple-billed purchase, follow Apple's refund instructions. For a Google Play purchase, follow Google Play's refund guidance. Eligibility is determined by the applicable provider and policy.

For a purchase made on the Aurtiz website, or a charge you cannot identify, email [email protected] with the date and order reference so we can investigate.

Check your internet connection, device volume, and selected speaker or Bluetooth device. Try another track to see whether the issue affects one release or all playback, then pause and resume the player.

If the issue continues, reopen Aurtiz and check for an app update. Send us the track title, your device model, app version, and whether you were using Wi-Fi or mobile data.

Open Your Library in the app and confirm you are using the same Aurtiz account you saved them with. Use Save to add a track to your library; liking a track and saving it are separate actions.

Lyrics are available when they have been submitted and approved for that track. Synced lyrics follow playback; unsynced lyrics can be read and scrolled manually. If lyrics are missing or incorrect, send us the track title and creator name.

Check the requirements shown in the upload screen and include your cover artwork and required release details. Use your creator workspace to review the release status.

If an upload or scheduled release does not behave as expected, contact us with the release title, your creator name, the error message, and the scheduled date and time zone if relevant.

Open the track in your creator workspace and use the lyrics submission option. Synced lyrics are recommended; plain lyrics are also supported. Lyrics appear for listeners after approval.

Use the report option where available or visit Report infringement. If you cannot sign in, email [email protected] with a link to the content and a description of your concern.